Ambz Posted April 2, 2020 Share Posted April 2, 2020 5 weeks ago I deposited money into my account, bet it all on a horse and won. I withdrew my money - 600 pounds. Immediately, I am asked to verify my account - WHICH WAS ALREADY FULL VERIFIED weeks before then. I am told I can only use a proof of address issued by post. I then ordered it from the bank and after 4 weeks it arrived. I uploaded the requested pictures of my face and ID / proof of address on Monday. Today they say they need "crystal clear" pictures of my face with two proofs of address. This is an absolute joke, seeing as my account was verified at the beginning. I want my money now and please close my account. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted April 3, 2020 Share Posted April 3, 2020 Hey @Ambz and welcome to the Community!First of all I would like to apologize for the delay in the process. One common misconception is that account would be "fully verified". This is not true, there are multiple different reasons for verifying accounts and any one of them could be triggered at any point. It is true, that once the original verification is through upon registration you might not have to go through additional ones at all, it's all unique. But it doesn't mean it will not happen. That being said, I can see that you've uploaded the latest requested documents, I'll chase for an update and hopefully a resolution and will let you know ASAP! Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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