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Address verification been over a week.


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Hi, I was asked to provide proof of address a week ago, and I either upload documents on site or sent via email. I didn't get any update unless I launched live chat. I was told that I would get a phone call from the responsible person in the next few days, I assumed that's probably the last step to finish the verification. I got the call yesterday, the chat smoothly went through, and the lady mentioned that the verification was okay but she couldn't release my account at that moment. So we arranged another time slot on today (8am-9am in pacific time) to sort this out. But I don't receive any call or account update yet. It's been more and more frustrating. Can anyone tell me what to do?

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