Rogerrr Posted March 20, 2020 Share Posted March 20, 2020 Hi, I was asked to provide proof of address a week ago, and I either upload documents on site or sent via email. I didn't get any update unless I launched live chat. I was told that I would get a phone call from the responsible person in the next few days, I assumed that's probably the last step to finish the verification. I got the call yesterday, the chat smoothly went through, and the lady mentioned that the verification was okay but she couldn't release my account at that moment. So we arranged another time slot on today (8am-9am in pacific time) to sort this out. But I don't receive any call or account update yet. It's been more and more frustrating. Can anyone tell me what to do? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 22, 2020 Share Posted March 22, 2020 Hey @Rogerrr!As I mentioned in the other thread, the case is under review. I will update you here when I know more. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Rogerrr Posted March 22, 2020 Author Share Posted March 22, 2020 Thank you. Link to comment Share on other sites More sharing options...
Rogerrr Posted March 23, 2020 Author Share Posted March 23, 2020 Still got nothing. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 23, 2020 Share Posted March 23, 2020 Hey @Rogerrr,The case is internally being reviewed! Unfortunately I can't promise a resolution by today but progress is happening. :) I will check back regularly. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Rogerrr Posted March 23, 2020 Author Share Posted March 23, 2020 Thanks for help. Link to comment Share on other sites More sharing options...
Rogerrr Posted March 24, 2020 Author Share Posted March 24, 2020 Hi ReCorpH, my account verification was updated and finished. I would like to thank you and the others working on this case and providing help. Have a good one there. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 26, 2020 Share Posted March 26, 2020 Thank you for confirming @Rogerrr!Let me know if there's anything else I can help with, happy to do so. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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