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Documents not approved yet


DonnaN710

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Hi, I created an account today and I'm not happy at all. I deposited money and then won back £150, I went  to withdraw money from my account and was asked for verification straight away. I've sent my documents and one has been approved but still waiting. I'm very annoyed and would not recommend UniBet to anyone else , total disgrace

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Calm down DonnaN710 i hope they attend to your verifications very soon. Documents verifications is mandatory before any withdrawal is approved, and it takes an average 1-3 working days. Be assured your withdrawal will be approved as soon as you get verified.

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Hi @DonnaN710, welcome to the Community, our player here is right, thanks for the intervention @Brawnny.

You should now have a broader explanation over what exactly is needed in your e-mail inbox now. Verifications are an ongoing process on an account and a player is never fully verified. These requests depend entirely of a player's activity and the laws that govern this industry. There's no way around them I'm afraid. But we are here to help you through it, and will do our best to do so given your cooperation. Please let me know of any concerns or questions you might have.

 

/Ray

Former Community Moderator
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