Deposit turning into bonus

[mkvikstad]

I deposited 50euro and got the 200% bonusmoney with it, but everything turned into bonusmoney. After that it said i had 150 bonus money and 0 "cash", so I tried to find out what was up and I could only find I had to wager all my money for it to turn into withdrawable cash. I do not know if I got that right, but I have wagered alot more than the bonusmoney i got, and everything is still bonusmoney. Shouldnt my 50euro be non-bonus? How do I turn it into cash?

[Jami-Unibet]

Hey @mkvikstad and welcome to the Community!

When making a deposit with a bonus such as yours, the deposit amount goes to something we call "restricted money". This means that while it still is cash, it can not be withdrawn while there is a bonus balance active. If you wish to forfeit the bonus and bonus winnings prior to the required amount being wagered, that can be done and then it'll convert back to "normal cash". 

The bonus you've chosen requires for it to be turned over 5 times in Sportsbook (since you started playing sportsbook) as per T&C:

"Bonusen må omsettes 5 ganger på oddsen før pengene eller eventuelle gevinster med disse kan tas ut. For eksempel: Du setter inn 500kr og får 1000kr i bonus, så du har 1500kr på konto. Du må da plassere spill på oddsen for 5000kr før du kan gjøre uttak.".

Please let me know if this doesn't clarify it. :)