lovablerogue1 Posted February 29, 2020 Share Posted February 29, 2020 why is it taking so long to settle bets..last bet 1535 swtill not settled !!!!! im going to bet with another online bookie its not good enough and no explanation Link to comment Share on other sites More sharing options...
Judgement Posted February 29, 2020 Share Posted February 29, 2020 Why are my racing bets not settling? 1 Link to comment Share on other sites More sharing options...
Bondurrant Posted February 29, 2020 Share Posted February 29, 2020 Same here. 2.45 Kelso and 3.45 Lingfield bets still sitting as "Open" And how on earth do you contact Unibet for help and assistance. Do you not even have a Live Chat facility?For a big named bookie this is totally unacceptable. After today I'll seriously consider taking my businesselsewhere and doing my Cheltenham bets with another bookmaker.An explanation and apology to your regular customers would be nice!!! Link to comment Share on other sites More sharing options...
Bondurrant Posted February 29, 2020 Share Posted February 29, 2020 Backed the winner also and not paid a full hour later. Total joke! Link to comment Share on other sites More sharing options...
Sveid Posted February 29, 2020 Share Posted February 29, 2020 Me too. Loads of them unsettled but not all. Come on Unibet. And why is it so difficult to talk to anyone from Unibet. All other bookies have a chat line, is there one here? I can't see one. 1 Link to comment Share on other sites More sharing options...
Sandy Posted February 29, 2020 Share Posted February 29, 2020 Same here, backed Boldmere after the declarations for the 15:35 Doncaster, been a NR since the morning - still an open bet, not settled. Link to comment Share on other sites More sharing options...
lupa8725 Posted February 29, 2020 Share Posted February 29, 2020 I have spoken to live chat and there appears to be an issue settling bets they don't have a timescale for when this would be resolved Link to comment Share on other sites More sharing options...
BM Posted February 29, 2020 Share Posted February 29, 2020 Absolute joke I’m having the same problem Link to comment Share on other sites More sharing options...
jhill Posted February 29, 2020 Share Posted February 29, 2020 Relieved to see this is not just my problem and sure it will be resolved but doesn't fill you with confidence going into Cheltenham!!Shocking that you can't seem to actually speak to someone 1 Link to comment Share on other sites More sharing options...
Bondurrant Posted February 29, 2020 Share Posted February 29, 2020 Making things difficult for a customer requiring help is an absolute no go. Total shambles this and absolutely no statement from Unibet to their customers who are still sitting with several bets not settled! Link to comment Share on other sites More sharing options...
Livertool Posted February 29, 2020 Share Posted February 29, 2020 Just click q&a section enough until you see livechat. Stupid system but that how great minds have figured out things should be. I guess it don't help you thou cause seems that many bets has to be settled right and they settle them all for you at one. 1 Link to comment Share on other sites More sharing options...
L33roy Posted February 29, 2020 Share Posted February 29, 2020 Same with me bet saying open when horse has already won is a joke Link to comment Share on other sites More sharing options...
GG1 Posted February 29, 2020 Share Posted February 29, 2020 Same, Im beginning to regret signing up to unibet after 2 weeks, log in trouble , payment issues not good unibet Link to comment Share on other sites More sharing options...
RayL Posted March 2, 2020 Share Posted March 2, 2020 Hi guys @lovablerogue1, @Sandy, @Bondurrant, @Sandy, @L33roy, a big welcome to the Community to our new members first of all. Although rare, it\s true that settlements can sometimes be delayed for various reasons. My sincere apologies for that, is the issue persisting? And if so, can I please have the Coupon ID's of the bets so we can have a closer look at them?/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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