Saywhatwhat Posted February 26, 2020 Share Posted February 26, 2020 I had the crazy feature in Crazy Hot slots and i had 640 points after the feature i could make it on 3 cards .. 3 winning sets ...just when i finished that game i get a notification with reconnect or leave (see screenshots). i reconnect but i didnt get my money for that round ... and i get the notice with : transactionCreateRequest mapping failed ..... after 1 houre i think i played my last money , it was my last so it was a litllebit painfull to see i had a nice bonusextra but i dont get it because of an error ... :( I sended allready an email 2 support and chatted with a supporter but i still dont have an answer .Is there a reason for not to pay me that round or .. ? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 27, 2020 Share Posted February 27, 2020 Hey @Saywhatwhat and thank you for the screenshots!This was logged internally and will be investigated, rest assured if there's money stuck in some round it will be given to you. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 3, 2020 Share Posted March 3, 2020 Hey @Saywhatwhat,There is a response to the case:"Please find the visual for the round ID: 9566258746 attached. The game round indeed appears to have been stuck as it played during 25.02.2020 18:14:58 - 19:33:38.However as shown in the visuals the game round has not been a winning one and in this case there is nothing to compensate. In addition we can see that the player has succesfully continued game play within this game after this."Could you confirm that the time of the round is correct? We also have a screenshot of the replay of the round that I can attach here should you so request. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Saywhatwhat Posted March 6, 2020 Author Share Posted March 6, 2020 Hello @ReCorpH Sorry but my english is not that great so its hard to explain . Yes i did play further after a while because nothing happened from support and i thought maybe it would give my money if i tried again and enter the game but `if you can see it took 0.10 cent of instead i was playing with 0.05 cent . but it was my last money and i was happy that i get the bonus round and on 3 cards but then the error came.B ut i will give you the screenshots again and the time is circled in blue ...... Link to comment Share on other sites More sharing options...
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