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Crazy Hot slots problem


Saywhatwhat

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 I had the crazy feature in Crazy Hot slots  and i had  640 points after the feature i could make it on 3 cards .. 3 winning sets ...

just when i finished that game  i get a notification  with reconnect or leave (see  screenshots)

. i reconnect but  i didnt get my money for that round ...   and  i get the notice with : transactionCreateRequest mapping failed .....  after 1 houre i think i played my last money , it was my last so it was a litllebit painfull to see i had a nice bonusextra  but i dont get it because of an error ... :( 

I sended allready an email 2 support and chatted with a supporter  but i still dont have an answer .

Is there a reason for not to pay me that round  or .. ?  

unibet.thumb.jpg.9a402d34344d3cd97cd33e86e83cb3c1.jpgunibet2.thumb.jpg.a96703ae009906f9681b909afa78c4c5.jpggdgdd.thumb.jpg.9dcdb544d3481c93d23d5d84712d0087.jpg

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Hey @Saywhatwhat,

There is a response to the case:

"Please find the visual for the round ID: 9566258746 attached. The game round indeed appears to have been stuck as it played during 25.02.2020 18:14:58 - 19:33:38.

However as shown in the visuals the game round has not been a winning one and in this case there is nothing to compensate. In addition we can see that the player has succesfully continued game play within this game after this."

Could you confirm that the time of the round is correct? We also have a screenshot of the replay of the round that I can attach here should you so request. 

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Hello @ReCorpH 

Sorry  but my english is not that great so its hard to explain . 

Yes i did play further after a while because nothing happened from support and  i thought maybe  it would give my money if i tried again and enter the game  but `if you can see it  took 0.10 cent  of  instead i was playing with 0.05 cent . but it was my last money and i was happy that i get the bonus round and on 3  cards but then the error came.

B ut i will give you the screenshots again  and   the time is circled in blue ......

unibkkkket.thumb.jpg.c0de8673dfd93ddd6fae9de0f20e258c.jpgun32222ibkkkket.thumb.jpg.cc02fd146f63debef7fd54bc653157c3.jpggdgdjjjjd.thumb.jpg.d413504d395052615b96439eb3ae3793.jpg173525015_Aantekening2020-02-25231446.jpg.ee81ce79f453e23c84913ce818d13651.jpg1633694977_Aantekening2020-03-06114317.thumb.jpg.2aa0bba709b5c4fce89ca5c720e7a130.jpg1015328227_Aantekhhhhhhhhhhening2020-03-06114339.thumb.jpg.93de9c42678688f7d4053a37c37add1e.jpg

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