XOkongen74 Posted February 21, 2020 Share Posted February 21, 2020 I played the casino to have 7000 in balance, so it changed to 1700 because I had another bonus ... What the hell is some nonsense ... Can you fix it? Frode Link to comment Share on other sites More sharing options...
Rushbie Posted February 21, 2020 Share Posted February 21, 2020 Hi @XOkongen74 , this forum is english only, but you can contact the Customer Support after clicking through the quick questions first 😃Hopefully they can help. I'll tag some moderators just in case, but it's weekend and might take a bit longer than the Live Chat.@RayL @ReCorpH 1 Link to comment Share on other sites More sharing options...
Solution RayL Posted February 22, 2020 Solution Share Posted February 22, 2020 Hi @XOkongen74, welcome to the Community :) The overall rule when it comes to Bonuses is that 2 of them can't be active at the same time (they don't stack). What happened here is that while wagering one bonus, you activated another one subsequently deleting the one that was already active and the Bonus Money that was tied to it. There also is a pop up message informing players about this and it needs to be accepted. I'm afraid that in this case there is nothing we can do. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
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