Anjo84 Posted February 19, 2020 Share Posted February 19, 2020 Hi why do you charge 5-10% on the deposits, when it says you will not charge any fees? I paid many NOK 1000 in fee, which I should not have done Link to comment Share on other sites More sharing options...
RayL Posted February 23, 2020 Share Posted February 23, 2020 Hi @Anjo84, welcome to the Community :) Thank you for reaching out to us with this issue, I've created an inquiry for you and I'm pending some feedback from the relevant department. I'll let you know once I know more here in this thread. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Solution RayL Posted February 25, 2020 Solution Share Posted February 25, 2020 @Anjo84 we do not charge any fees on deposits or withdrawals. However, due to the Norwegian Lottery and Gaming Authorities' attempts to block transactions between players and us, we have to use third-party systems for payments - and these third party systems have to operate in Euros. The sum of exchange fees and third party fees can cause an extra cost when one makes a deposit - a cost that we cannot see from our side. We are however constantly looking into improving our payment solutions, and hopefully, we will soon have deposit options available that do not charge fees outside of our control. We apologize for any inconvenience this may cause in the meantime. Former Community Moderator Link to comment Share on other sites More sharing options...
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