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Hey @Pigeonjock69 and welcome to the Community! 

Which bonus are we exactly talking about? If you are referring to the welcome offer used in November, here's why:

"-If your Racing bet wins, you have completed the bonus, you receive your winnings and your stake.

-If your Racing bet loses, you will receive your stake back up to a maximum of £40."

You did place a qualifying bet of £10 but it was a winning one, hence bonus is marked as completed.

Let me know if it was not this one and I can check it further. :) 

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  • 4 weeks later...

Hey @Jezza and welcome to the Community!

The bonus you have activated is a bit different: 

Here is how it works: 
1) Activate this bonus offer. First make sure you don’t have an active bonus.
2) Wager at least £20 on any Slingo game only between 17:00 - 22:00 GMT 10/03/20
3) Eligible Slingo Games are: Slingo Centurion, Slingo Rainbow Riches, Slingo Monopoly, Slingo Deal or No Deal, Slingo XXXtreme, Slingo Who Wants To be A Millionaire, Slingo Wild Adventure, Slingo Fortunes, Slingo Carnival, Slingo Britain's Got Talent, Slingo Riches, Slingo Cascade, Slingo Reveal, Slingo Showdown & Slingo Extreme
4) Activate the £5 Money Back Bonus offer on Racing in My Account under Active Bonus.
5) Place a racing bet of £5 or higher with your own money.
6) If it does not win you will get a refund up to £5. Only your first bet after bonus activation will qualify.


Please let me know if this is not the bonus you intended to use and we can check if we can change it. :) 

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