Anthonysygrove Posted February 10, 2020 Share Posted February 10, 2020 Live AssistanceLive ChatDisconnectStatus: ChattingAnthony: I haven't received my free spinsAleksander: Welcome to Unibet!Anthony: HiAnthony: No free spins from my deposit bonusAleksander: HelloAleksander: To verify the account may I ask about your email address, home address and mobile number please?Anthony: Ridethepunani046@gmail.comAnthony: 1 Da***********Anthony: 44 7852 4_____Anthony: Anthing elseAleksander: Thank you very much Aleksander: Please be informed that you have an account on UK website Aleksander: In this case you have to contact the proper support via: https://www.unibet.co.uk/Anthony: OkAnthony: Well where's the free spinsAleksander: I am very sorry I can not give you any information Anthony: OK lolAnthony: WowAnthony: Send me a chat transcript pleaseAnthony: Am writing to inform the gambling committee Aleksander: About? Anthony: How it's unfair that uni bet a gambling company don't deal with players from the UK because am on. Com and not Co. UkAnthony: Needs to be addressed in the terms and conditions Aleksander: I am very sorry for that, but that's the rules I wish to answer your questions but I am not allowed Aleksander: Please contact the proper customer support Anthony: If you managed to pull my details up why can't u handle my questions and credit my account Type your message here, then click Send or press <Enter>SendAttach Link to comment Share on other sites More sharing options...
Solution RayL Posted February 11, 2020 Solution Share Posted February 11, 2020 Hi @Anthonysygrove , welcome to the Community :) Although I have to agree that a bit more "elbow grease" could have gone in from our agent's side, it's true that our Customer Service department is divided into jurisdictions and preferably players contact their local Customer Support line regarding questions that are specific to that market/country. There are multiple reasons for that, one of them being that if the Bonus is slightly delayed or if they would need to add it manually for you, the UK support is the one that can actually fix it for you. There is no breach of terms from our side in regards to that chat, just to clarify. Now with that being said, I had a look at your account and you have received and played them in the meantime. Please let us know if there is anything else we can fo for you in the meantime. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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