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@RayL done 😃 thanks for help

Bug description
When did it happen: 28/01/2020 around 21:30 CET
Hand ID: few mtts and satties

2000 black hole
500 mr gorsky
600 falling star
2x25 uos
3x50 uos

On what client did it happen: Windows client
Internet connection when issue occured: WiFi 

Log file : http://s000.tinyupload.com/index.php?file_id=47648200238579612342
Bug description: about 5 minutes disconnection. Other softs like microgaming,party works normally in this time.


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Thanks for the detailed report!

I had a look at your log file, the server logs and a couple other log files from other customers from the same time. There was an increase in the server response for 30 or so seconds around the time that you had the first issue. In general, it didn't result in any disconnects, but your general high ping combined with the issue unfortunately caused the client to lose connection completely. Checked a few tournaments now, and as far as I can see, you only sat out 1-2 hands without any major loss (if there's a specific tournament you'd like me to check, just let me know).

I've added 500 BP to your account. If it's possible, I'd advice you to connect with cable, as that'd most likely have mitigated the issue quite a bit in this case, and you might not have been disconnected at all.

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Check the latest poker release notes. Have a look at our poker promotions

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  • 1 month later...

@Stubbe-Unibet  disconnected (not idea WHY!!!) during Friday's UO satellite (playing via Chrome browser lastest & greatest via smartphone):


Getting 'back in the business' after 4-5 hands later -> it was quite hard to login back again 😠 ... I was lucky one that managed to pass this qualifier throught 👍


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Alright, so no actual link to it, that's good :)

Yes, it's not too bad, but it's not amazing either, and there're a few issues we want to solve, before pushing it "live" for real. It's at own risk playing on the mobile web client at this stage, unless it's the HexaPro one. I don't see anything on our end which could have caused this particular issue

Check the latest poker release notes. Have a look at our poker promotions

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