Kevin3 Posted January 24, 2020 Share Posted January 24, 2020 Hi I just want to carify on a Canadian bank wire you don't charge any fees as each f my 3 deposits were 15 dollars short and the. I understand the bank charges me a 17 dollar fee. So I am thinking your bank is also charging me 15 off the top. Link to comment Share on other sites More sharing options...
Kevin3 Posted January 25, 2020 Author Share Posted January 25, 2020 So each withdrawal costs me 32 dollars the deposit comes into my account 15 less then my bank charges me 17 which I understand as a wire. I want to be able to just put it in my account cheaper. Link to comment Share on other sites More sharing options...
Kevin3 Posted January 26, 2020 Author Share Posted January 26, 2020 How do I talk to someone about Unibet taking 15 each withdrawal? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 27, 2020 Share Posted January 27, 2020 Hey @Kevin3 and welcome to the Community!We do not charge a fee on your withdrawal. What I'm guessing here is that your bank charges for the transaction and for EUR -> CAD conversion but I can not be sure. I can check with our payments department to be sure, could you in the meanwhile send me a PM with the exact amounts you've received so I can check how much is gone there? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Kevin3 Posted January 27, 2020 Author Share Posted January 27, 2020 Sent you the screen shots, it wouldn't be the conversion as it would be a lot more then 15 dollars I am guessing it's from your bank or a bank in the middle of the wire. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 31, 2020 Share Posted January 31, 2020 Hey @Kevin3 and apologies for the late reply. Unfortunately from this statement it's not clear at all if this fee is related to us or not. Could you get a proper statement in PDF from online banking and upload that to your account? I'm opening the upload possibility to your account with reference 0000. Once this is uploaded I'll check it again with our payments department. Hopefully we can clear this up ASAP. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Kevin3 Posted February 1, 2020 Author Share Posted February 1, 2020 Hi I have uploaded it to my verification page as they asked for it. Link to comment Share on other sites More sharing options...
Kevin3 Posted February 1, 2020 Author Share Posted February 1, 2020 Oops sorry my most recent statement won't have the yet as it ends on the 15th those deposits came last week. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 2, 2020 Share Posted February 2, 2020 Hey @Kevin3,I've added the option to upload a new one for you. Let me know when the correct one is there and I'll pass it forward again! Thank you for your patience. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Kevin3 Posted February 2, 2020 Author Share Posted February 2, 2020 Hi my bank statement only goes to Jan 15th so I can only screen shot my last transactions but you said it was t clear enough how can I do this correctly? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 3, 2020 Share Posted February 3, 2020 Hey @Kevin3,Can you take a screenshot that shows both the withdrawals and the fees? Preferably that the whole page is visible, you can blur out information that does not concern Unibet in any way. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Kevin3 Posted February 6, 2020 Author Share Posted February 6, 2020 Okay have up loaded the screen shots thanks Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 14, 2020 Share Posted February 14, 2020 Hey @Kevin3, is there any way in your online banking to see further details of those fees? As right now in the picture it just says "funds transfer fee" and I have absolutely no way of linking those with the withdrawals received from us. Can you see if there's a reference number or any other additional details included in these transactions?Once again, I thank you for your patience and apologise for the delay and inconvenience of settling this. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Kevin3 Posted February 15, 2020 Author Share Posted February 15, 2020 Hi I know the 17 dollar fee is from my bank my concern is all the withdraws are 15 dollars short. I also went to withdraw today after I submitted my proof of address and it's not allowing me. Link to comment Share on other sites More sharing options...
Kevin3 Posted February 16, 2020 Author Share Posted February 16, 2020 Hi now I can't even deposit or withdraw am I banned from this site? Link to comment Share on other sites More sharing options...
Kevin3 Posted February 27, 2020 Author Share Posted February 27, 2020 Hi can you cancel the pending validation for the bank account as I don't want to be locked out in 13 days I have done the photo Id and address Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 27, 2020 Share Posted February 27, 2020 Hey @Kevin3,Yes if course, it was just there so I get a notification to check the case again. I will try to chase answers again tomorrow. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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