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A "connection" cost me £200.


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I was playing the blackjack live, i deposited a few times.

Then anytime i tried too stand or hit, it went offline. My balance was £154 and it made me play £100 which then again it went offline.

Really not happy.






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Hi @MRHAY, welcome to the Community :) and real sorry about the issues experienced.

I would be more than happy to have a closer look at this for you, but I would need a bit more information in order to contact our providers to have an in-depth look at this. When we say: "it made me play £100 ", do you mean that you did not intend to place a £100 but somehow the system didn't you allow raise or lower the bet? Did it place it automatically without your consent?

Furthermore, I would need which exact bet we are claiming had an error, you can find it in your account history here: https://www.unibet.com/myaccount/mygamingactivity/casinoactivity.

Please let me know regarding the above and I will contact our experts in order to advise you to the best of our abilities.




Former Community Moderator
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