downsmanone Posted January 15, 2020 Share Posted January 15, 2020 After a good weekend and finally managing to qualify for a free bet from Streakr, I logged in yesterday to find that I get a message saying I am ineligible to participate in promotions. I've not received any communication saying why this should be. What is going on? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 16, 2020 Share Posted January 16, 2020 Hey @downsmanone and welcome to the Community!From what I can see you managed to use Streakr Freebet on 13.1. Could you let me know what the message said exactly?Let me know if you need something more and I'll be happy to assist. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
downsmanone Posted January 19, 2020 Author Share Posted January 19, 2020 Sorry, my first message wasn't as clear as it could have been! Yes, I used the free bet, but when I went to try and extend my winning streak, I got a message (and am still getting it) saying I'm ineligible to participate in promotions. I get this message every time I click on "Special Offers" from the Sports home page. Link to comment Share on other sites More sharing options...
RayL Posted January 23, 2020 Share Posted January 23, 2020 Hi @downsmanone, welcome to the Community and sorry to just barge into the conversation like so :)There's no nice way to put this, eligibility for bonuses are reviewed constantly by our trading team and I'm afraid that the decision to stop offers was taken while you were in the midst of getting your hands on a Free Bet. Now that I can fix, and I've added you the Free Bet now, however, I'm afraid that in the future this won't be possible. Below are the terms of use involved:15.3 Unibet reserves the right to make changes to the betting limits, payout limits and offerings. Any change shall not relieve Unibet of its obligation to honor any outstanding obligations or wagers at the time of such change./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
downsmanone Posted February 18, 2020 Author Share Posted February 18, 2020 So basically, because I had a good run on the horses at the start of the year, Unibet decided they don't want my business any more.Not impressed.OK, I was using the boosted odds quite a lot, but I don't do that many bets in a week, so they were generally available. Who wouldn't use them?I'll need to find another favourite bookie, I guess.It would be nice to be informed of these arbitrary decisions, rather than just find out. I'm back here today because the boosted bets aren't available to me now. Again, zero communication. Poor. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 19, 2020 Share Posted February 19, 2020 Hey @downsmanone, regarding the eligibility there is nothing I can add to what @RayL said before. But there should've been communication about this sent on 14th of february via the site. Should be found in the "Messages" inbox on your account. Can you confirm that no communication was sent and I can check what happened? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
downsmanone Posted March 7, 2020 Author Share Posted March 7, 2020 I can confirm that no communication was sent / recieved. There's nothing in my messages. Link to comment Share on other sites More sharing options...
downsmanone Posted March 8, 2020 Author Share Posted March 8, 2020 And now rubbing it in by texting me offers that I can't opt in to! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 8, 2020 Share Posted March 8, 2020 Hey @downsmanone,Could you PM me the offer you got? That should not be the case. I'll look in to the communication shortly as well, as I can see communication being sent on 14th of February. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
downsmanone Posted March 25, 2020 Author Share Posted March 25, 2020 PM sent (finally). Just got a message about the happy hour offers. When I click through, this is what I get..... Oh, and this is the entire contents of my messages: Link to comment Share on other sites More sharing options...
Jimbo230 Posted March 26, 2020 Share Posted March 26, 2020 Hey Link to comment Share on other sites More sharing options...
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