Mihai2 Posted December 25, 2019 Share Posted December 25, 2019 Hello.big problem here,did two hands at a table ,each one of 10 euros plus 1 euro at each bet side in total of 24 euros.Contacted live chat and they disconnect,they don t help at allI have the screenshot with retreat of bet and the win from hands only,but no sides wins,please help.It s not correct to bet on sides and when I win I get NO MONEY.It happened last night at 19 48 my time. Link to comment Share on other sites More sharing options...
Mihai2 Posted December 25, 2019 Author Share Posted December 25, 2019 This is the screenshot Link to comment Share on other sites More sharing options...
Mihai2 Posted December 25, 2019 Author Share Posted December 25, 2019 Is anyone even looking over this problem or the service is dead on this casino site? Link to comment Share on other sites More sharing options...
RayL Posted December 26, 2019 Share Posted December 26, 2019 Hi @Mihai2, we had a look at your account and I'm unable to find the exact rounds shown in your screenshots. Can you please mention the exact date when these bets were made? Based on that our Casino expert can have a closer look and advise us on what happened. Furthermore, the service here in the Community is not something I would call "instant" or Live Service, although we do our best to be as quick as possible, if you're in need of an urgent answer, you can contact our Live Chat servicehttps://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166 /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mihai2 Posted December 29, 2019 Author Share Posted December 29, 2019 Hi Ray,It was on 24 December,I took a screenshot of the exact time and date from the accountHope you guys will recover my win Link to comment Share on other sites More sharing options...
Mihai2 Posted December 31, 2019 Author Share Posted December 31, 2019 Guys I know this isn't live chat,but it passed a week since the problem occured.This is so so disappointing, I tend to believe that you are discouraging me even more to don't play here anymore.Do what you wanna do. Link to comment Share on other sites More sharing options...
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