wewe888 Posted December 2, 2019 Share Posted December 2, 2019 I won the bingo with the jackpot, and when I canceled the bonus for sports betting, we took the money out of honor.Why did I still have money on my account before they credited me with 5 € bonus money? Why did we take the bingo win? Link to comment Share on other sites More sharing options...
RayL Posted December 3, 2019 Share Posted December 3, 2019 Hi @wewe888, welcome to the Community :) The way a this works is that there is a master wallet in which your cash and bonus money is stored and your money visible in all products basically. Since Bonuses can't be stacked or overlapped, when you want to accept a bonus and already have one active, the system will give you a pop up message that any Bonus Money tied to the initial offer will be canceled if the new one is accepted. So this way, when you accepted the new offer on 02/12, 18:51, you basically canceled the previous offer and all the Bonus money tied to it. Hope this clears it up a bit but let us know if you need further clarification. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Solution wewe888 Posted December 3, 2019 Author Solution Share Posted December 3, 2019 was about winning money in bingo and not about bonus money Link to comment Share on other sites More sharing options...
RayL Posted December 6, 2019 Share Posted December 6, 2019 Sorry for the late reply @wewe888, you don't happen to remember the exact date and time when this happened? If possible, could you help us pinpoint the exact time so we can have a closer look at this for you? Your account history can be found here: https://www.unibet.com/myaccount/mygamingactivity/bingoactivity Former Community Moderator Link to comment Share on other sites More sharing options...
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