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united80
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Hi @united80, welcome to the Community :)
The free bets unlock once your initial £10 bet is settled as per the terms and conditions of the promotion below:

"2) How to claim your welcome offer:
- Opt-in to the bonus during registration and make a first-time deposit of at least £10.
- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).
- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.
- Once your qualifying £10+ bet is settled you will receive your 3 x £10 free bets.
- Cashed out bets will not be valid for this promotion. If the cash out function is used on your qualifying bets, free bets will not be credited to your account."

But to answer your question, you can contact live chat via the "Help" module on your homepage, the link below will explain how.
https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Former Community Moderator
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