Szandi505 Posted September 24, 2019 Share Posted September 24, 2019 Dear Forum, 4 days ago I uploaded the requested documents for account verification. Since then I haven't received any response. Can anyone give me an udate on the matter, please? Link to comment Share on other sites More sharing options...
Solution RayL Posted September 25, 2019 Solution Share Posted September 25, 2019 Hi @Szandi505, welcome to the Community and sorry for the longish response time :) Your documents were accepted in the meantime and the account is 100% operational, please let us know if there is anything else we could asist you with. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Ashlen237 Posted October 25, 2019 Share Posted October 25, 2019 Hi my name is ********.Please submitted my documents for verification bUT hasn't been completed yetEdited by Ray-Unibet, Reason: Personal details shared. Link to comment Share on other sites More sharing options...
RayL Posted October 27, 2019 Share Posted October 27, 2019 Hi @Ashlen237, welcome to the Community :) Thank you for contacting us, the documents were indeed received. I've raised the priority of your verification now, apologies for being a bit slow. I've understood that there is an increase of received documents these days, slowing things down a bit. I'll keep my eyes on your documents and update you as soon as I know more. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted October 27, 2019 Share Posted October 27, 2019 @Ashlen237, got word back from the security department regarding your documents and the Proof of Address was successfully verified. The ID on the other hand seems to consist of the front of one document and the back of another. Can you please upload the front if your ID or Passport? Please note that student cards are not accepted. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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