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verification help


scalabrinijp
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Hi @scalabrinijp, I've raised the priority of your verification and our colleagues in the security department will be having a closer look at the documents soon. Apologies for the waiting times though, the official verification times are between 1 and 3 days however in the case that a document is declined the times get obviously extended. I'll keep my eyes out for an update and let you know here in this thread.

 

/Ray

Former Community Moderator
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Hi @scalabrinijp, sorry for the radio silence on our end here in the Community 😞.
The Proof of Address is already accepted but the national health insurance card does not constitute an ID I'm afraid. You wouldn't happen to have a National ID or a Passport handy? We can get it sorted on that in notime.

/Ray

Former Community Moderator
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