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deposit problem


Honoroak
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On Saturday 14/9/19 and monday16/9/19, i deposited £20 & £80, without a problem.However on Friday 20/9/19,i tried to deposit £150, but a message stated.. Sorry your deposit could not be completed,please check your card details are correct, if problem persists,please contact your bank. I am not sure why this deposit failed,while the other two did not?. Also I do not have a deposit limit.

 

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Hi @Honoroak, welcome to the Community :)

The message in your account regarding that transaction only says "Declined by Provider" which means that it was interrupted on your bank's side. From our end you're good to go, but if the money was returned to your bank account of it never left, I'd just advise to try again and see if it goes through this time. Let us know how it goes if you do decide to try again :)

 

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

 

/Ray

Former Community Moderator
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