Falkir Posted September 16, 2019 Share Posted September 16, 2019 Good afternoon. I have a problem withdrawing funds through a bank transfer. The transfer was returned to my account, I ordered again, but in live chat they told me that I must use ecopayz. "Because we can not approve the bank transfer for you anymore"ecopayz it is very inconvenient and then again I will order a bank transfer from them.Please do not force me to this inconvenient method. I transferred many times to the same bank account, why did it suddenly become bad? Or return for example webmoney. A very convenient and fast method, unlike this ecopayz Link to comment Share on other sites More sharing options...
RayL Posted September 16, 2019 Share Posted September 16, 2019 Hi @Falkir, sorry for the inconvenience. I've followed up on this and indeed, our payment providers are currently unable to process transactions to your bank, leaving only ecopayz as an option for the time being. The payments team are monitoring the possibility of implementing more options but at the moment it's the e-wallet method that is the one that is successful. Former Community Moderator Link to comment Share on other sites More sharing options...
Falkir Posted September 16, 2019 Author Share Posted September 16, 2019 Can I just use a visa card? I have a visa card in additional methods, but it is not active, because I need to make a deposit? If I make a deposit with it, can I withdraw to it? Link to comment Share on other sites More sharing options...
RayL Posted September 16, 2019 Share Posted September 16, 2019 @Falkir, VISA is a possibility as well, only a small deposit needs to happen first to activate the option. Former Community Moderator Link to comment Share on other sites More sharing options...
Falkir Posted September 16, 2019 Author Share Posted September 16, 2019 I made a deposit with a visa and ordered a return transfer. I will wait. Link to comment Share on other sites More sharing options...
Solution RayL Posted September 16, 2019 Solution Share Posted September 16, 2019 Double checked on it @Falkir and it looks fine. The withdrawal is in the approval list and it shall be processed soon :) Former Community Moderator Link to comment Share on other sites More sharing options...
Falkir Posted September 16, 2019 Author Share Posted September 16, 2019 Thank you for checking and helping :) 1 Link to comment Share on other sites More sharing options...
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