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Did not get freebet on Anderlecht - Antwerp


kristvanma
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You're most welcome @kristvanma, we're always happy to help. There isn't one concrete reason over all errors and most of the players do get credited instantly but in this particular case I believe the Free Bet it's self that got added to the accounts of a handful of players by the system, yours included, was the issue as it was acting like it can't be used on any game. Honestly this is a bit too techy for my knowledge but I've understood that the guys responsible had a close look at the issue and my senior colleagues in customer service adjusted all these bets. In any case, sorry for the inconvenience and please do let us know if something like this ever happens again.

 

/Ray

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