Did not get freebet on Anderlecht - Antwerp

[kristvanma]

I bet 20 euro on Anderlecht - Antwerp yesterday (belgian competition). I did not get my freebet of 10 euro that would be awarded just after the game. What went wrong? 106423645 user number.

[sherlock18]

It's the same for me I cannot use my 5 euros freebet even if it is accepted in my Bonus after Anderlecht-Antwerp

[RayL]

@sherlock18 and @kristvanma, welcome to the Community guys :) I've added you the Free Bets manually now, apologies about the delay.

 

/Ray

[Ludovic373]

Hi, I have a problem as well. It says that I have my 10€ of freebet but it is also said that it is valid for a closed event, I cannot bet it...

[RayL]

Hi @Ludovic373, welcome to the Community :) I've deleted and re added the bet manually now, it should have fixed this issue. The bet added now is available on any sport you would like to bet. Please let us know if there's anything else we can do for you.

 

/Ray

[kristvanma]

Thank you, but how come this happens so frequently? Isn't this done automatically?

[RayL]

You're most welcome @kristvanma, we're always happy to help. There isn't one concrete reason over all errors and most of the players do get credited instantly but in this particular case I believe the Free Bet it's self that got added to the accounts of a handful of players by the system, yours included, was the issue as it was acting like it can't be used on any game. Honestly this is a bit too techy for my knowledge but I've understood that the guys responsible had a close look at the issue and my senior colleagues in customer service adjusted all these bets. In any case, sorry for the inconvenience and please do let us know if something like this ever happens again.

 

/Ray