SagorKumar356 Posted September 13, 2019 Share Posted September 13, 2019 I submitted my passport & utility bill for verification.Passport is accepted but the utility bill is rejected.Can anybody tell me why was it happen?Now what should I do? Link to comment Share on other sites More sharing options...
RayL Posted September 13, 2019 Share Posted September 13, 2019 Hi @SagorKumar356, welcome to the Community :)The ID sent was already verified and accepted however the utility bill submitted did not pass the verification I'm afraid. Document types that can be verified as Proof of addresses are Bank Statements, Internet Bills (Not Mobile bills), official letters from the Government, tax returns or police conducts. The below link contains a bit ore info regarding this request.https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121Let us know if there is anything that stil needs clatifying.If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
SagorKumar356 Posted September 15, 2019 Author Share Posted September 15, 2019 I have submitted my document for address verification.Please help me to verify soon. Link to comment Share on other sites More sharing options...
RayL Posted September 16, 2019 Share Posted September 16, 2019 Hi @SagorKumar356, the document sent the second time is the same like the one previously declined I'm afraid. The security department would require a different proof of address from the one already sent. Please have a look at the link above and let us know if there is anything we would need to clarify. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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