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Bet has disappeared


Dan121212
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Go to solution Solved by RayL,

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I had a £10 bet on the winner in the 1955 at Kempton this evening and a £2 bet on the horse that came 4th(which lost obviously) £12 was deducted from my balance and it said bet was placed, but now it's as if it never happened on my bet history and the £12 remains deducted....anyone know how I can request someone to look into this for me? Thanks

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Hi @Dan121212, welcome to the Community :)
I believe the confusion comes from where racing bets are stored, you see, Racing bets are stored in a separate place from sportsbets. They have their own section in the racing section of your account as seen below. 

1880634323_Racingbets.thumb.JPG.135fb710b12b2a35b904d3d6fc4c55f2.JPG

So if you would place a bet and then look under sportsbets, it would look like you described above, money placed but no visible pending racing bets. I hope this answers the question but do let me know if there's somenthing I missed.

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Former Community Moderator
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  • Solution

Thanks for getting back to me regarding this @Dan121212, it's quite a peculiar situation. I've contacted the traders and was advised that the reason you are not seeing is because it was most probably placed in a time on the 28th when the site was encountering a minor technical issue, but basically the bet is stuck. We have now raised a case to the traders and I'm hoping that this bet can be settled and re displayed on your account as soon as possible. I've also added you a bonus as an apologie for the inconvenience. I'll keep my eyes peeled for an update and will inform you here in this thread as soon as I know more.

 

/Ray

Former Community Moderator
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Thanks Ray, appreciate the help and the bonus gesture. At the time of placing the bet the site was being really glitchy, doing all sorts of strange things. I failed to put a couple of bets on prior to this race and after the bet went through I just logged off and gave up for the evening. Anyway, Cheers.

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