Dan121212 Posted August 28, 2019 Share Posted August 28, 2019 I had a £10 bet on the winner in the 1955 at Kempton this evening and a £2 bet on the horse that came 4th(which lost obviously) £12 was deducted from my balance and it said bet was placed, but now it's as if it never happened on my bet history and the £12 remains deducted....anyone know how I can request someone to look into this for me? Thanks Link to comment Share on other sites More sharing options...
RayL Posted August 29, 2019 Share Posted August 29, 2019 Hi @Dan121212, welcome to the Community :)I believe the confusion comes from where racing bets are stored, you see, Racing bets are stored in a separate place from sportsbets. They have their own section in the racing section of your account as seen below. So if you would place a bet and then look under sportsbets, it would look like you described above, money placed but no visible pending racing bets. I hope this answers the question but do let me know if there's somenthing I missed.If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Dan121212 Posted August 30, 2019 Author Share Posted August 30, 2019 Hi Ray. Thanks for the reply. I am aware of where the racing bets are visible. The bet is not in my history. Again, the funds for the bet were deducted, but the bet has disappeared and was not paid out. Link to comment Share on other sites More sharing options...
Solution RayL Posted August 30, 2019 Solution Share Posted August 30, 2019 Thanks for getting back to me regarding this @Dan121212, it's quite a peculiar situation. I've contacted the traders and was advised that the reason you are not seeing is because it was most probably placed in a time on the 28th when the site was encountering a minor technical issue, but basically the bet is stuck. We have now raised a case to the traders and I'm hoping that this bet can be settled and re displayed on your account as soon as possible. I've also added you a bonus as an apologie for the inconvenience. I'll keep my eyes peeled for an update and will inform you here in this thread as soon as I know more. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Dan121212 Posted August 30, 2019 Author Share Posted August 30, 2019 Thanks Ray, appreciate the help and the bonus gesture. At the time of placing the bet the site was being really glitchy, doing all sorts of strange things. I failed to put a couple of bets on prior to this race and after the bet went through I just logged off and gave up for the evening. Anyway, Cheers. Link to comment Share on other sites More sharing options...
RayL Posted August 30, 2019 Share Posted August 30, 2019 Our pleasure @Dan121212, and thanks for contacting us with it, do let us know if something like this happens again. Former Community Moderator Link to comment Share on other sites More sharing options...
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