MPM Posted August 24, 2019 Share Posted August 24, 2019 HiI received an email mentioning that I have received a 50 % profit boost but it has not been credited to my account.Also I believed that is should have received a free bet as part of the bet club promotion last week. I placed the following bets. That I believe should have qualified me. 2064841729 2064748801 2064747472 2061130848Can anyone answer me why I didn't receive a free bet? Thanks! Link to comment Share on other sites More sharing options...
MPM Posted August 28, 2019 Author Share Posted August 28, 2019 Anyone? Or is there a better place to voice my complaints? Link to comment Share on other sites More sharing options...
RayL Posted August 29, 2019 Share Posted August 29, 2019 Hi @MPM, sorry for missing this initially, I've credited you the Free Bet deriving from the Free Bet Club, sorry for the delay. We have raised this as a general issue to our developers to be fixed but in the meantime in order to investigate your particular case with the profit boost I would need to forward the e-mail received to the managers for a more in depth investigation over why it wasn't added. You don't happen to still have it by any chance? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
MPM Posted September 1, 2019 Author Share Posted September 1, 2019 Yes I do, I received the email on the 22. of August. It states that I received a 50pct profit boost on a bet up to 50 DKK - Link to comment Share on other sites More sharing options...
RayL Posted September 2, 2019 Share Posted September 2, 2019 Can you please PM me with that e-mail @MPM? I would need it to look into the reason it was not added and to credit you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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