Ahr Posted August 23, 2019 Share Posted August 23, 2019 Hi, was playing casino, mystery joker. Was playing free roll, and suddenly there was problems during communication with your server. Missed a lot of money on it. Maybe Unibet can see this on a log? Link to comment Share on other sites More sharing options...
Rushbie Posted August 23, 2019 Share Posted August 23, 2019 Hi @Ahr , before the employees gets back to work, you can speed things up a little by posting the exact time when the spins happened, and tell as detailed as possible what happened in the screen, for example 😃You can find the spins from the "casino history" on your accounts menu behind history-tab.They'll get back to you a bit later when at the office👍(And meanwhile, you can always check same kinds of cases from other players in the forums Casino Help -page. Link is on the front page.)@RayL Link to comment Share on other sites More sharing options...
Ahr Posted August 23, 2019 Author Share Posted August 23, 2019 Thanks Link to comment Share on other sites More sharing options...
RayL Posted August 23, 2019 Share Posted August 23, 2019 Hi @Ahr, welcome to the Community :) Sorry to hear about the issue first of all, as our member here mentions, we would need a ruff time of when this happened in order to investigate this further and send this error to our provider. Would you be able to tell us a 5-10 minute time frame of when the error happened please? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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