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Sudden verification


Nanonymouse
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Go to solution Solved by RayL,

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I opened this account 1 year ago and started to bet again but now it needs my verification for some reason.

I want start to bet again on 4 o clock (now 21 o clock) but it says that verification may take for 1-3 days. This is unacceptable when I bet only on "The International" events annually and never anything else. Today was first day but I still have 4 days yet to bet. So pretty much I will have a chance to bet again on grand finals...

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Hi @Nanonymouse, welcome to the Community and sorry for the late response.

The reason of the verification was the date of birth registered. It seemed that there was a typo in it, but based on the document sent we've corrected the date and verified the account / payed the withdrawal :)

Thank you for your patience and please let us know if there's anything else we can do for you.

 

If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

 

/Ray

Former Community Moderator
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