geldjager Posted August 10, 2019 Share Posted August 10, 2019 Hi, Yesterdag I got a message to bet 30 euro on Manchester United winning against Chelsea and I would receive a free bet of 30 euro on that match.I placed the bet,but I don't see the free bet now Link to comment Share on other sites More sharing options...
RayL Posted August 12, 2019 Share Posted August 12, 2019 Hi @geldjager, welcome to the Community :)We had a second look at this Bonus for you and indeed I can see that you placed the bet. The reason your reward wasn't added is because the Manchester - Chelsea bat was cashed in, this way not counting towards the promotion.As a general rule whenever a promotion requires a player to place a bet in order to get a reward, cashed in bets, bets places out of Free Bet values or bets placed with Odds or Profit Boosts don't count towards completing that particular bonus. Hope we managed to shed some light on this for you but do let us know if you have anymore questions.If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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