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Not have my money when my number come


Nicotix
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I don't understand... I place a lot of money on my number in auto roulette ! this number come out and I don ' t know why I don't receiv my Jackpot winning ! Can you help me to receiv them ? Who should I contact ? 

 

I'm waiting for your answer. 

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Hi @Nicotix, welcome to the Community :)
We would be happy to have a closer look at this for you and possibly raise it to our traders, but in order to do so we would need to have more details regarding this. Preferably we would need a round ID which you can find in your Casino History here, and that way we can check if there was any error. Can you please have a look at your history and help me pinpoint the exact round in which this happened?

/Ray

Former Community Moderator
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