Amorim Posted January 26, 2019 Share Posted January 26, 2019 Many tennis matches are being deleted for nothing and without explanation.. Please this is starting to bothering me and I need to know why is this happening ? Link to comment Share on other sites More sharing options...
RayL Posted January 27, 2019 Share Posted January 27, 2019 Hi @Amorim, welcome to the Community :) We had some feedback these couple of days from our players regarding this and thank you for pointing this out as well. Some matches were indeed not offered from the start and some got removed in the meantime. This is something that ourselves hand in hand with our sports traders aim to rectify in the future as broadening the odds offering overall is a priority together with optimizing the sports section in a more user friendly way. Thank you again for your feedback and if there is some event or match in the future that you would like to place a bet on and can't find the odds, create a thread requesting odds for it at least 24 hours before the start of the match. This way we can send the request and implement the odds. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Amorim Posted January 27, 2019 Author Share Posted January 27, 2019 Thank you I appreciate that Link to comment Share on other sites More sharing options...
MikkiHiiri Posted January 27, 2019 Share Posted January 27, 2019 Tennis / Challenger / Rennes Hoang, Antoine - Berankis, Ricardas stream and betting disappeared during the 1st round. Already made bets and now I can not cash out. I can make bets and watch the stream on another bookie so only Unibet and bookies which give the same odds as Unibet have this problem.............Now it came back. Was away for 10 minutes or so. Link to comment Share on other sites More sharing options...
RayL Posted January 27, 2019 Share Posted January 27, 2019 @MikkiHiiri, I can indeed see that there are multiple bets placed on Rennes Hoang, Antoine - Berankis, Ricardas and the one before last was cashed out so I'll assume that after that the next one is the one we're talking about. Apologies for any inconvenience first of all, the Cash out option is not a guaranteed feature by our traders and indeed once the offering was offline it is impossible to further offer it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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