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Withdraw with bonus active

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Hi @Seansouthend, welcome to the Community :)
Bonuses have a wagering requirement and you weren't able to withdraw because that wagering wasn't completed. I've attached the full terms of the wagering below. Let us know if there's any clarification needed.
"Wagering the bonus money;
8. The bonus monies must be wagered thirty-five (35) times on casino products before any bonus funds or winnings from the bonus become withdrawable, the bonus is intended for casino use therefore Sportsbook wagering is set to x999. If the wagering is not met within 30 days any bonus funds will expire.
9. Live Casino, Casino, Slots and Games: Bet your bonus x 35 
- If you received £50 bonus money you need to bet £1750 to complete the bonus conditions. Table Games and Video Poker only count 10% towards the bonus so if you play for £10 it will contribute £1. 
10. Sportsbook: Bet your bonus x 999"

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