Jayw Posted January 16, 2019 Share Posted January 16, 2019 Hi,I just withdrew to PayPal, and it is on hold stating "Go to verification section to verify your account!"My account is already verified with 3 green ticks on the page. What's wrong?Thanks! Link to comment Share on other sites More sharing options...
Cliffwin Posted January 16, 2019 Share Posted January 16, 2019 Same issue - on trying to withdraw to debit card get the same verification message but all is already verified with tick on the account page Link to comment Share on other sites More sharing options...
Jayw Posted January 17, 2019 Author Share Posted January 17, 2019 My payment went through shortly after, but now it happened again with another withdrawal. Link to comment Share on other sites More sharing options...
RayL Posted January 18, 2019 Share Posted January 18, 2019 Hi Guys, @Jayw and @Cliffwin. I had a look at both of your accounts and the verification's were successful :) Do let us know if it happens again and please note that document requests might still occur in time regardless that this first stage of the verification is done. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
CypriotGoddess Posted January 19, 2019 Share Posted January 19, 2019 I have the same issue :( Link to comment Share on other sites More sharing options...
RayL Posted January 20, 2019 Share Posted January 20, 2019 Hi @CypriotGoddess, welcome to the Community :). There is a document request on your account which is the reason for the blocks. we have now created a request which you can upload directly from your account. Once those are approved and your account is fully verified, the blocks will be removed as well. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Saluteman Posted January 24, 2019 Share Posted January 24, 2019 I am having the same issue. The verification tab says that I am all verified but I cannot deposit! Link to comment Share on other sites More sharing options...
RayL Posted January 25, 2019 Share Posted January 25, 2019 Hi @Saluteman, welcome to the Community :) I found a block on your account that was created due to multiple failed deposits which are removed now. Should all be solved however if you are experiencing issues depositing you might want to make sure that your 3DS is set up, from what I can see the bank declined the transaction due to a failed 3DS authentication. Let us know how it goes. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
darugand Posted January 25, 2019 Share Posted January 25, 2019 I also have this problem. Account should be verified, it does not ask for any documents, but would not let me deposit, before verification. Link to comment Share on other sites More sharing options...
RayL Posted January 25, 2019 Share Posted January 25, 2019 @darugand welcome to the Community :) I'm finding your case a bit hard to analyze since there is nothing to reflect the blocks mentioned above. What is the error you are experiencing? A bit more detail, possibly a screenshot could help in investigating this for you :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
darugand Posted January 26, 2019 Share Posted January 26, 2019 I log in and try to deposit an get:Oops!You need to verify your account before you can make a deposit. It's easy to do so - please upload the required documents on the 'Verify Account' page in your account. When I go to My account - > Verifiy Account, I see the green checkmark with:You are all set!There are no pending documents or withdrawals on hold.Enjoy our site. Link to comment Share on other sites More sharing options...
RayL Posted January 26, 2019 Share Posted January 26, 2019 Hi @darugand, welcome to the Community :) I too can confirm that momentarily there are no blocks or document requests on your account. Is this something that is persisting for you to this moment? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
darugand Posted January 26, 2019 Share Posted January 26, 2019 Yes, I am still unable to deposit. Link to comment Share on other sites More sharing options...
RayL Posted January 26, 2019 Share Posted January 26, 2019 @darugand, I would give your bank a call to see what is happening as there are no attempts visible on your account nor errors that I can spot. If the bank sais that they do not block the deposit, I would like to request a screenshot from you showing what you experience when trying to deposit. Based on that we could have a closer look. Former Community Moderator Link to comment Share on other sites More sharing options...
darugand Posted January 26, 2019 Share Posted January 26, 2019 I would not use a bank, but Skrill rather. But that is not relevant, since I can't get to the deposit options, I get the error message after hitting "deposit" button. Link to comment Share on other sites More sharing options...
Dion Posted January 27, 2019 Share Posted January 27, 2019 Hmm hi is it the same for me ?? Never had a problem befor? :(Verification requested - Already verified Link to comment Share on other sites More sharing options...
RayL Posted January 27, 2019 Share Posted January 27, 2019 @darugand, @Dion, could you guys please share a screenshot of the error? Former Community Moderator Link to comment Share on other sites More sharing options...
Dion Posted January 27, 2019 Share Posted January 27, 2019 It says ups you have to verify but I done that years ago, and cannot do it again?? Link to comment Share on other sites More sharing options...
RayL Posted January 27, 2019 Share Posted January 27, 2019 @Dion, welcome to the Community. The error on your account is tied to 3DS, I can see that the deposit is not successful and being declined by the bank. Are you receiving the 6 number SMS code from your bank? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Dion Posted January 27, 2019 Share Posted January 27, 2019 I’m not getting any sms from the bank? Link to comment Share on other sites More sharing options...
Dion Posted January 27, 2019 Share Posted January 27, 2019 Thanks Ray ☺️ Now it is back to normal have a great day 1 Link to comment Share on other sites More sharing options...
RayL Posted January 27, 2019 Share Posted January 27, 2019 Thanks for getting back at us with a confirmation @Dion. :) Former Community Moderator Link to comment Share on other sites More sharing options...
Saluteman Posted August 28, 2019 Share Posted August 28, 2019 Looks like I need to verify my account again. Not sure why this time. Link to comment Share on other sites More sharing options...
RayL Posted August 29, 2019 Share Posted August 29, 2019 Hi @Saluteman, I believe that the account was verified and went back to normal yesterday. Please let us know if there's anything else that we could assist you with. Former Community Moderator Link to comment Share on other sites More sharing options...
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