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Please help with adress and neteller verification

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Hi Ray-Unibet.

Could you kindly take a look at my account. I first uploaded the require documents. After a few hours my id got approved,but not my adress and payment method in this case neteller. I then uploaded my bank statement, screenshot of neteller, also logged on my neteller on pc to take pictures of my neteller.

Alle thoose documents still pending,and its only been about 48 hours. I am ok with that, and I was going to wait more,no problem.

But I got this mail from an Unibet support, and ask for thoose required documents again, proof of id and also need Neteller PP showing personal details + account ID/e-mail at the same instance. Better to use a desktop PC/laptop instead of the mobile app. Ref. Id 16078688 .


When I got that message, I was thinking ok so my documents got rejected again. I then logged into my Unibet account, and can clearly see that thoose documents still pending. So do I need to upload more/other documents, its my latest documents rejected or not? Its very frustrating. Can you please help me sort this out,thanks.

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Hi @Muslim85, welcome to the Community :). I'd be happy to help you out in successfully finishing with the verification.

The most recent development is your ID and Netteller account being successfully verified so we are definitely going in the right direction.

The proof of address however got declined I'm afraid. Documents that are accepted as a proof of address are Utility bills,tax returns, Bank statements, internet bills or official government certificates dated within 3 months.

Let me know on the possibility of providing one of the above and as soon as it's uploaded I can start the process of verifying it as quick as possible.



Former Community Moderator
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Hi Ray.


Thanks for getting back to me that quick. I uploaded the annual statement from my bank for the year 2018, ok so this statement was missing date, but we know that this statement doesnt come befoe the beginning of the year 2019,it was rejected. But before it was rejected, I also uploaded a document issued from the government. Maybe you missed this document. But anyway I have now uploaded the document issued from the government, I think this document is the best I can provide. I dont think I have documents that is moore accurate than the one from the government.

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