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Where did my money disappear??

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Hello all of you!! Can someone tell me what is most whise move now because after Christmas 27 day or 28.12.2018 I was moving normally money in my bank account to my game account.. Suddenly it went STOP! After that some writing came screen and told that everything is OK,just wait max.15minutes..... Until this day 07.01.2019 nobody told me anything and still no money moved to my Unibet game account but in my bank it took that money in my account!! So Unibet-People,can ya tell me where my money is nowdays?? T: Pekka. Ps. Happy New Year all of YOU!!!!

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Hi @BimboBambi81, welcome to the Community and Happy New Year to you as well :)

I had a look at your account and can see multiple deposits made on the 28th but I'm guessing the one in question is not between them given the above info. Here's what we can do, since the money left your account but I cannot see it here, we will need to contact our financial partners to investigate this further. What we would need from you is a bank statement highlighting the deposit that is missing and it's reference number. You can send that to contact@unibetcommunity.com and give me a heads up here in this thread once done by using @RayL so I'll get the process started as soon as possible.



Former Community Moderator
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