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Log in not allowed


MiNec
Go to solution Solved by RayL,

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Hello,

I'm logged in on my account and wanted to look at the sports page. But then I received the next message:

Log in not allowed. Your account is currently blocked. Please contact us...

I am in Egypt at the moment. But I had no problems the first days.

Can someone help?

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Hi @MiNec, welcome to the Community :)

Indeed, the reason of the clock is tied to the Country you are located at the moment. Due to regulatory restrictions, we are unable to provide our services in Egypt. We can remove the blocks when you travel back to your residing country. Usually it is not an issue, however when our players travel within the "no go zone" (US, Spain, some parts of the middle east or Muslim country's) we are required by law to block any gambling activities from happening. Give us a heads up that you are back and we shall remove the blocks.

 

/Ray

Former Community Moderator
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