EMalks1989 Posted December 26, 2018 Share Posted December 26, 2018 Hello, i opted in to receive the £10 casino bonus after joining as a new customer on Saturday. At the time, i had £5 in my account, plus the £10 bonus funds for the CASINO bonus. I placed a football accumulator, which i expected would use the £5 from my main wallet however it used £5 from the Casino bonus funds? The bet won, equating to £180+ with the winnings going in to my bonus funds. I have attached the terms of the bonus funds which suggest they shouldnt have been used for the sports bet when i anticipated it would use the £5 from the main wallet. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Solution TDW Posted December 27, 2018 Solution Share Posted December 27, 2018 As far as I know, bonuses are always shared over casino/sports (but have a different wagering amount, e.g. 30x on casino or 6x on sports).Either way, tagging our local gods here to help you out: @RayL @JeppeL. 1 Link to comment Share on other sites More sharing options...
RayL Posted December 27, 2018 Share Posted December 27, 2018 Hi @EMalks1989, welcome to the Community :) What happens is that when you deposit, you receive a "Bonus amount" that needs wagering and the cash deposited gets placed in "Restricted balance" until the Bonus wagering is completed. The Bonus Balance is not exclusively reserved to Casino. It can be wagered in Sports as well :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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