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Account empty


Axmanaxman58

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Yesterday i was forced to get a new password (had it automatically for years, suddenly didn´t work), but when arriving att my account it was empty.
No history at all, and zero money. As i remeberg it was at least some money left there. This all seems very strange to me, as if it is a completly new account when i´ve had one for years and years.
What happend here???

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Hi @Axmanaxman58, welcome to the Community :)

This is an odd one for sure. So, I had a look at your account and I can see a balance and activity on it. What I would advise you to do is change the browser you access your account with, maybe a try with your phone would help. I suspect there is some sort of error related to Cookies, so deleting them would be essential. Let me know how this troubleshooting goes, it should hopefully solve the issue.

 

/Ray

Former Community Moderator
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