andrew3812 Posted November 19, 2018 Share Posted November 19, 2018 Hi, Has anyone had experience of playing poker and there been informed that they have been logged off during a hand. I then need to log on again though sometimes requires that I wait. It is nowing happening on a frequent basis. This is bit annoying especially mid hand, and really affecting my enjoyment. I play other poker sites and never have this experience. This is my favourite site. Link to comment Share on other sites More sharing options...
RayL Posted November 19, 2018 Share Posted November 19, 2018 Hi @andrew3812, welcome to the Community. :) We do get reports from time to time of players being disconnected unfortunately. Apologies for the inconvenience. The reasons vary from an error or glitch in the tournament setup, to a fluctuation in the service ofnyour data provider. I'd be happy to investugate it further for you, what we would need is a poker_log and a 10 minute interval in which the disconnections happened. That way the devs should be able have a peek and advise us. You can send the log and the rest of the info to contact@unibetcommunity.com and I'll pick it up from there./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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