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Didnt get bonus money?


Zaloz
Go to solution Solved by RayL,

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  • 5 months later...

is this bonus for real????

DONT UNDERSTAND HOW IT WORKS AND CANT FIND LIVE CHAT ANYWHERE

KEEP WINNING ON GOLF,FOOTBALL,HORSE RACING AND IT ALL GOES INTO BONUS AND WONT LET ME HAVE ANY OF IT IN CASH

WHATS THE POINT IN IT?????

AND NOW I SEE IF I DONT USE IT ALL UP WITHIN 7 DAYS IT GETS TAKEN AWAY AND PUTS ACCOUNT AT £0

SO I ASK AGAIN WHAT IS THE POINT?

VERY UNHAPPY CUSTOMER

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Hi @Deller, welcome to the Community :)
Bonuses overall in the Gaming industry have a wagering requirement, in your case you received a £10 Casino Bonus money which has a X35 wagering requirement.
The machanics in such cases is that all money that is generated through winning gets gathered under the "Bonus Money" section until when the wagering requirement is completed. When that happens and you succesfully wagered the Bonus, all the winnings from Bonus money get added to your Cash Balance and it can be withdrawn. I've left the complete terms and conditions in the spoiler below, you also should have a wagering progression bar in the "Active Bonuses" tab for you to review what's the progression of your Bonus.

Furthermore, based on our terms of use, I'd like to humbly request that you don't use the Caps Lock constantly in messages, it makes it seem like people are shouting, we wouldn't like that. We're more than happy to help. Let us know if there's any clarification still needed.

/Ray

Using your Casino Bonus:

- Your £10 casino bonus will be credited to your account 24 hours after you make your first deposit.
Casino, Live Casino, Slots and Games: Bet your bonus x 35

- The bonus money must be wagered thirty-five (35) times on casino products before any bonus funds or winnings from the bonus become withdrawable.
- The bonus is intended for casino use therefore Sportsbook wagering is set to x999.
- You will receive £10 casino bonus money meaning you will need to bet £350 to complete the bonus conditions.
- If the wagering is not met within 7 days any bonus funds will expire.
- Any bonus balance that is in your account will be used before your cash balance.
- Table Games and Video Poker only count 10% towards the bonus so if you play for £10 it will contribute £1.
- Bets placed on the following slot games will not contribute towards the wagering requirements;

• 1429 Unchartered Seas •    Flowers •    Multiplayer Mayhem •    Blood Suckers •    Castle Builder 1 •    Castle Builder 2 •    Dead or Alive •    Devils Delight •    Jack Hammer •    Jack Hammer 2 •    Jackpot 6,000 •    Keno •    Secrets of Christmas •    Secret of the Stones •    The Wish Master •    Tower Quest. •    Thunderstruck 1 •    Thunderstruck 2 • Piggy Riches

4) General Conditions:

- Only one bonus per household is permitted.
- Unibet reserves the rights to amend or terminate the bonus at any time.
- If bonus abuse is deemed to be taking place then the bonus will be ended immediately.
- General Unibet terms and conditions apply.

 

Former Community Moderator
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