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Profit from win not showing up for withdrawal


martintoft

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Hi,

I am kinda new to unibet and since i could not find a customer service email i had to post my problem here. 

During this years WC i signed up and placed a few bets. I did not sign up with the bonus options. I placed three bets and won two and lost one. i was able to withdraw the first win of NOK 456,- but was unable to withdraw the second win of NOK 1700,-. My balance just shows as 0.00,-

How will I be able to withdraw my win? 

 

Thanks, Martin 

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Hi @martintoft and sorry for the late reply!

Any bonus has a time period attached to it and within that period you'll have to meet the turnover requirement of the bonus in order for it to release the balance as cash on your account. Turnover requirement means that you have to place bets or play casino for a certain amount before the bonus releases - you don't need to lose, e.g if you place a bet for €10 at odds 1.40 or higher, no matter if you win or lose the bet you'll have done €10 of the turnover as long as the bet wasn't cashed in before settlement. The active time period for your bonus was one month, so as it was activated on 14/6/2018, it cancelled itself on the 14th of July and the bonus amount went to zero. 

We understand that mistakes happen though, especially when trying something new out for the first time, so I've done my best to get a new bonus for you as a show of goodwill from our side. We don't have any bonus worth the exact amount you lost, so we've added two different bonuses instead and each of them has a 5x wagering requirement. Please be advised that you can only have one active bonus at a time, so you'll have to first activate one and play that through before activating the next :)

Feel free to let me know if anything!

/Jeppe

Former Community Manager
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