Software bug - refund request

[Anarch9]

Today morning, I've got unpleasent situation. I was playing poker at many tables and noticed, that because of bug in poker client I lost 30e.

Bug looked like that:

so as you see, there wasn't option fold, because without bug it looks like that:

This bug was only at one table(cg 653298), that's why it takes me few (2-3) hands, when I realized, that when I was clicking in area where normaly should be fold, it wasn't fold, it was call.

And because of this bug, I've got such a absurd spot:

As you see, because of this bug, at preflop I wanted to made fold, but it was cold call 3bet out of position with 3hJd and on mono colour flop without any draws, any pairs, without nothing, again I wanted to made fold, but because of this bug it was next call. On turn I realized that there's bug software and as you I have to made time out, because it was the only option to make fold.

I would like to received 30euro refund, which I lost in this spot because of this bug software. I had never such a situation with your software before.

 

 

 

 

 

[Patric-Unibet]

Hi @Anarch9,

I have added a premium of 30 EUR to your account and reported the issue to our developers.

Apologies for any inconvenience caused.

Thanks

[Patric-Unibet]

Hi @Anarch9,

could you please send us your poker_log file (you can find it under your Documents -> Unibet Poker folder).

We would like to investigate this issue further and spot the source of it.

Thanks