Verify your account, but its already verified?!

[rytis]

Hi, I recently tried to withdraw funds from my account, however it said that I have to verify my account. I went to verify my account and it said that it was verified already. I'm confused, can someone help, please?

[RayL]

Hi @rytis, welcome to the Community. I am failing to find an error of this kind on your account which means it was most probably solved before I could take a look. I can confirm that your account is indeed verified and there is nothing that would impede a withdrawal. If the issue persists on your side, please try deleting cookies and cache, and take a screenshot of the error. I'd be more than happy to look into it.

 

/Ray