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promotion europa league 1 misstake = promised refund??? do it immediatly please! + compensation!


frederikske

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Hi @frederikske, welcome to the Community. I had a look at your account history and at the bet, it seems you indeed made a qualifying bet, the only problem is that you placed the bet on the 16th instead of the 17th. T&Cs clearly state that the promotion runs from the 17th, so under normal circumstances the bet is not eligible to be refunded as it was placed outside of the Bonus offering. However we have contacted the responsible department and they decided to refund you as a one time goodwill gesture. The funds should be re added to your account later on today or latest tomorrow by noon. Do let us know if you have any additional questions.

 

/Ray

Former Community Moderator
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