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I didn’t receive my money

MartineRav

By MartineRav
in Betting and Sports

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MartineRav

MartineRav

Posted
Posted

Hello, i bet last night on football matches but i have not received the money Earned. I have three winner bets but 0€ on my account ... Can you look at this ? 

JeppeL

JeppeL

Posted
Posted

Sorry for the delayed response @MartineRav! I see all bets from the described time period as having been settled, so if there's anything wrong with any of them, please do let us know of the coupon ID and we'll have it checked :)

/Jeppe

Former Community Manager
RayL Rank 3

RayL

Posted
Posted

Hi @MartineRav, as Jeppe mentioned, we would be more than happy to look into it, what we would need are the Coupon ID's of the bets that you think weren't paid out. You can find this ID in your Sportsbook history, on the bet it'sself as seen below.354344603_CouponID.PNG.d0eff4fe6fd0a9348b170af3bc1b8cc8.PNG

 

 

 

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