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Can't verify account

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@Anna_mk28 wrote:


I am also having the same issue as well as being unable to access Racing. Your assistance would be much appreciated.

Many thanks, 


Hi @Anna_mk28 and welcome to the community :)

There's a request from our Player Safety team on your account, could you please send in a picture of your ID as well as a valid proof of address. This would be something sent from your bank or a utility bill, within the last 30 days. Is that possible for you to send to your local customer service team or upload through your account menu?

Best regards,


Former Community Manager
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Hi Jeppe,

Thanks for your response. I've had a look and under 'Verify Account', it just says everything is fine - no option to upload documents.

Could you please update my verification page so i can provide the required information?


Kind regards, 


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