tomothy Posted September 2, 2018 Share Posted September 2, 2018 Hi, I recently tried to withdraw funds from my account, however it said that I have to verify my account. I went to verify my account and it said that it was verified already. I'm confused, can someone help, please? Link to comment Share on other sites More sharing options...
Solution JeppeL Posted September 3, 2018 Solution Share Posted September 3, 2018 Welcome to the community @tomothy :)Sorry for the error, it's fixed now and you should be able to create a withdrawal at your convenience :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
tomothy Posted September 3, 2018 Author Share Posted September 3, 2018 Thank you. Everything's working well now. 1 Link to comment Share on other sites More sharing options...
JimmyT Posted June 17, 2020 Share Posted June 17, 2020 Hi,I am also having this problem. I have processed withdrawals but they are on hold, and I can't verify my account as it says it is verified, which I believe it is!Thanks Link to comment Share on other sites More sharing options...
Anna_mk28 Posted July 31, 2020 Share Posted July 31, 2020 Hi, I am also having the same issue as well as being unable to access Racing. Your assistance would be much appreciated.Many thanks, AK Link to comment Share on other sites More sharing options...
JeppeL Posted July 31, 2020 Share Posted July 31, 2020 @Anna_mk28 wrote:Hi, I am also having the same issue as well as being unable to access Racing. Your assistance would be much appreciated.Many thanks, AKHi @Anna_mk28 and welcome to the community :)There's a request from our Player Safety team on your account, could you please send in a picture of your ID as well as a valid proof of address. This would be something sent from your bank or a utility bill, within the last 30 days. Is that possible for you to send to your local customer service team or upload through your account menu?Best regards,Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Anna_mk28 Posted August 1, 2020 Share Posted August 1, 2020 Hi Jeppe,Thanks for your response. I've had a look and under 'Verify Account', it just says everything is fine - no option to upload documents.Could you please update my verification page so i can provide the required information? Kind regards, AK Link to comment Share on other sites More sharing options...
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