NJG Posted September 2, 2018 Share Posted September 2, 2018 "Something went wrongWe're sorry. We encountered an error when we tried to complete your request. Please try again." Hi, I get the above message when I try to look at the bonuses I have available. Been like it a while now. Any ideas to help? Link to comment Share on other sites More sharing options...
JeppeL Posted September 3, 2018 Share Posted September 3, 2018 Sorry for the delay and the troubles @NJG, let's see if we can try and sort this out for you :)Are you checking the offers from a mobile device or PC? Are you checking from your own country or perhaps using a VPN?As a first step, would it be possible for you to try and delete cookies and cache in your browser before trying to access the site again?Thanks,Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
NJG Posted September 4, 2018 Author Share Posted September 4, 2018 Hi, From both a laptop and mobile device, it still comes up with the errorI hav just tried from my mobile device for the first time today, so it cant be a cookie issueAny other ideas? Thanks Link to comment Share on other sites More sharing options...
JeppeL Posted September 5, 2018 Share Posted September 5, 2018 @NJG It's a rather strange error and we can't seem to pin point what's wrong because from our side the account is fine and there are no blocks. So it seems it's an intermittent issue of not being able to accept promotions. I do apologize for not having an immediate fix, but the offers are obivously still there for you, so either please let a customer service agent, or @RayL and I know here which promotion you'd like to opt in to and we'll do it manually :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
NJG Posted September 8, 2018 Author Share Posted September 8, 2018 Hi, I cant specifically rememebr the bonus. Im sure it was a 50% freebet with wagering, I think I had 3 on there Link to comment Share on other sites More sharing options...
RayL Posted September 8, 2018 Share Posted September 8, 2018 Hi @NJG, I had a look and I see as a expired offers that were targeted World cup promotions that were meant to be used during that time. In some cases and this being one of them unfortunately, offers can't be revived for the obvious reason that the tournament ended. However it's strange that you still see the offers once expired. Could we have a screenshot of where exactly you found them and one of the error message? It might give us some key insight in order to clarify this for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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