glennski Posted August 24, 2018 Share Posted August 24, 2018 Hello,I got 20 free spins for the game 'Berrybust MAX'. I've won more than 6 euro's but the profit remains in the game. When I leave the game, the winnings from the bonus are not on my account.How is this possible?Thanks and regards.Glennski Link to comment Share on other sites More sharing options...
Rushbie Posted August 26, 2018 Share Posted August 26, 2018 Hi, you've probably already gotten the answer from Support, but if the freespins were given exclusively to that game, think you have to use the winnings in that game too to wager the requirements for the bonus money, before they are turned into real money. Unless it is mentioned separately, the money won with bonus freespins is often bonusmoney too, and it has certain amount of times you need to wager it, something like 25x or so.. You should be able to find the progress and amount left in your accounts "my bonuses" section. Link to comment Share on other sites More sharing options...
RayL Posted August 26, 2018 Share Posted August 26, 2018 Confirming @Rushbie's explanation. The Free Spins won within a slot have a wagering requirement and until that is completed the Bonus Money won will only show in the Slot. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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