Thissiteisajoke Posted August 16, 2018 Share Posted August 16, 2018 Hi,I have a problem with Verification. I uploaded my ID which is still in progress to verify ( a government issued ID understand). Maybe its fake thats why it takes so long to verify it. Then I uploaded 4 different proof of address documents what has been declined immediately :D for no reason. Actually there was one reason it was too old they said, but the other documents were up to date. I contacted live chat, they couldnt help (i dont know why they are there). Might UNIBET wants to know my blood type?????? This is ridiculous whats going on with verification process... I tell you the reason for that, THEY WANT YOU TO LOOSE YOUR MONEY, thats why takes that long. Who reads this post keep away of this site if you doesnt want a stroke!!!! Link to comment Share on other sites More sharing options...
Thissiteisajoke Posted August 16, 2018 Author Share Posted August 16, 2018 I got another email now, verification team didnt accept the last document i was uploaded 15 minutes ago :D :D :D they are really fast, but the didn’t have time to verify my ID. I’m getting nervous now. A letter from government tax office can not be accepted??? What the f....????? Pleaseeee someone help meeeee :D :D :D Link to comment Share on other sites More sharing options...
pittpitt Posted August 16, 2018 Share Posted August 16, 2018 if they wanted to putt you on tilt,it may actually worked lol relax my friend , nobody will run with your winnings...it may take longer then you presume it will be! but it will be done 100% sure 1 Link to comment Share on other sites More sharing options...
Solution RayL Posted August 16, 2018 Solution Share Posted August 16, 2018 Hi @Thissiteisajoke welcome to the Community, love the alias :) I had a look at the account and I indeed can see that your documents have been received. Now your ID was declined due to our automated system, when the picture taken is not crystal clear, sharp or has a light reflection on it the system can't basically read it. So what we did is asked the relevant people to have a look at the manually and advise us. I am happy to say that after further checks your documents have been accepted and your account is ready to go. I realize that without having a full overview of the processes players can worry, it's only natural, and I wish to apologize for the inconveniences caused by this. Wish you best of luck with us :) /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Thissiteisajoke Posted August 16, 2018 Author Share Posted August 16, 2018 i'm (was) not on tilt anyway. But heard stories from my friends with the same issue. anyway its verified now (cant beleive :D ). better if i wont say anything i suppose :) Link to comment Share on other sites More sharing options...
Thissiteisajoke Posted August 16, 2018 Author Share Posted August 16, 2018 thank Ray, you are a hero.please tell to the verification team, next time take more time to check other peoples documents and they can save time for them :) the other thing is agents at live chat dont know anything, needs better training for them, not just like copy&paste . 1 Link to comment Share on other sites More sharing options...
Joe Posted August 18, 2018 Share Posted August 18, 2018 Hi,I have the exact same problem :) Can you look after it? I sent a bank statement to proof my address and they didnt accept it . Just tell you they accept same type of document for my friend :D They play with time :) Link to comment Share on other sites More sharing options...
RayL Posted August 19, 2018 Share Posted August 19, 2018 Hi @Joe, Welcome to the Community :) I had a look at your account and it seems my colleagues fro Customer Service informed you already about what is needed, I'll leave it here as well. The Bank Statement that was sent was not accepted unfortunately. It is missing a stamp and a signature from the Bank. Would it be possible to request the document directly from the bank's office and have them stamp and sign it? It would speed up the process substantially. If not, Utility Bills and Internet bills are also accepted given that they are received by post or issued at the office. Let us know on the possibility of providing such a document. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
kasperi Posted August 19, 2018 Share Posted August 19, 2018 It's really wierd that you don't accept pdf bank statements for some customers and some customer you do. Link to comment Share on other sites More sharing options...
Joe Posted August 19, 2018 Share Posted August 19, 2018 Yes this is absolutely weird and annoying! I sent 5 documents, pdf and letter via post. They didn accept it :D jooooookeeeeeeee :D they want our money not to withdraw. Thats it!!! I AGREE WITH @Thissiteisajoke Link to comment Share on other sites More sharing options...
Joe Posted August 19, 2018 Share Posted August 19, 2018 @RayL hey hey hey STOP FOR A WORD!!!! How does it work??? i know few weeks ago they accepted the same type of bank statement for my friend.EXACTLY SAME PAPER,FROM SAME BANK AND WITHOUT ANY RUBBER STAMP ON IT :) THIS IS DISCRIMINATION!!!!! i will posting until they not accept it. i wont go into the bank to get a stamp on it because i dont have to it. and if you looked into my account you can see i sent other proof of address as well from the government tax office ( a paper with special marks on it what couldnt be printed out).TELL ME WHAT IS THE PROBLEM WITH THIS DOCUMENT :) ALL 4 CORNERS ARE VISIBLEPEOPLES PLEASE STAY AWAY FROM UBNIBET!!! THERE ARE BETTER SITES. I WILL STAY TO TAKE THEIR MONEY ;) Link to comment Share on other sites More sharing options...
RayL Posted August 19, 2018 Share Posted August 19, 2018 First and foremost, @Joe I'd like to ask you to refrain from breaking the Community rules and if you haven't read them yet I strongly advise you to do so in the link below. https://www.unibetcommunity.com/t5/Welcome-how-to-use-the-community/Community-Guidelines/td-p/56. Second: spamming, claiming you are discriminated, or using capital letters to get your point across is not going to help me in resolving your case. It just gets you one step closer to be banned from the Community. "Your friend" has his own account I guess, a matter which is his/her account, verification are multiple, they vary from player to player and the request on your account is I think as crystal clear as it can be. Not saying that your friend didn't get his verification solved as you describe it, all I am saying that even that is so, it has absolutely nothing to do with the verification on your account. I'd like to ask you to help me, help you if the goal here is to have this verification successfully done, but at this point it's either let me help you or get banned. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Joe Posted August 19, 2018 Share Posted August 19, 2018 Check my account now. I uploaded 6 different files to proof my address :) unibet is more secure than FBI :D Jay my friend you are the best guy in the world. Link to comment Share on other sites More sharing options...
Livertool Posted August 19, 2018 Share Posted August 19, 2018 @JoeI don´t see reason to run your mouth to ray. He has explained to you things and trying to help you so do you really want to be that dog that bites the feeding hand?They seem to be very strict about verification from time to time but what can you do but just deliver what they ask. Link to comment Share on other sites More sharing options...
RayL Posted August 20, 2018 Share Posted August 20, 2018 And voila @Joe, one of the 6 files that you sent had an official signature on it and the verification was a success :) Thanks for your cooperation./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
ianvincent370 Posted August 20, 2018 Share Posted August 20, 2018 Hi I have a similar problem, I just signed up but i can't make a deposit and I have to upload my identity doc but on the verify account page is all right and I havan't uploaded anything yet. Could you help me?I can't even find your email or your live chat page. Link to comment Share on other sites More sharing options...
Jacksonford Posted October 28, 2018 Share Posted October 28, 2018 I too can’t do anything because my account needs verifying but there is nothing I need to do? Link to comment Share on other sites More sharing options...
RayL Posted October 30, 2018 Share Posted October 30, 2018 Hi @Jacksonford, welcome to the Community :) I see that my colleagues in Customer Service were trying to get in touch with you. Could you check your e-mail? There you should find a broader explanation of what's happening and by replying to it my colleagues will be able to advise you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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