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Suggestions to improve the Unibet sportsbook


Angellike

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I couldn't find a similar post so I've decided to start one. Worth noting: I've got substantial experience playing three different sportsbooks; Unibet, Bet365 and the Swedish government run Svenska Spel ('Swedish games'). Other posters are obviously more than welcome to post suggestions. Also worth noting, I'm posting this because I really enjoy the community and playing on Unibet - it would be even better if the playing experience was even further enhanced.

Not in order of importance

The mobile version/app, compared to Bet365, is extremely slow and volatile, i.e. one is more often than not required to log on again after visiting another app, highly annoying. The odds aren't updated for a very long time. I remember wanting to bet on 'over/under corners' in a game just as one side got a corner. It takes Bet365 5 secs or less to update, it took Unibet five minutes.

There's basically no cash in function. This is especially frustrating when playing a high odds, mulitple bet coupon. 

I'd like the ability to save/favourite a particular team, player or event so I don't miss when they/he-she/it is on. The favourites could be located at the top of either the 'Popular' or 'Sports' column. Also one could get a mail informing you of a new market, e.g. if you've favourited the Australian Open in Tennis you'd get a mail saying that the market has been made availiable.

When you go to check your bets every bet gets assigned a colour (green - win, yellow - push/void, red - loss. This is great. What is close to atrocious is the fact that there are two (at least) more possible outcomes, namely half push half win and half push half loss. Ideally they would get their own colours, e.g. half win blue, half loss orange. At the moment a half push, half loss gets a green mark. Losing half your bet is not a win for crying out loud.

In an ideal world one could get to arrange the Unibet page as one likes. E.g. only having the parts that your are interested in visible and the rest is hidden. Something that's more probable is a filter in the sportsbook, similar to one that you can create in a poker room. "Texas Hold'Em -> no limit ->  cash games -> $05/1 -> 5-handed" and that's all you see. Possible filter: "Football -> Premier League/Championship/La Liga /UFC -> heavyweight /Tennis -> Doubles -> Clay" ;)

[some good points: Everything about the bonuses, i.e. the amount of possible bonuses and the clarity in what is needed in order to clear it. Also there's a lot of betting markets. And the Unibet TV is also great.]

 

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High quality feedback , thanks a lot for posting it and helping to make the Unibet products better!

I've forwarded your post to our sportsbook team and I'm sure they'll find it an interesting read with things for them to consider. I can't guarantee a timeline for when it will be ready, but we are working a lot on improving the cash out function considerably as this will improve the experience for a lot of customers :) 

/Jeppe

Former Community Manager
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Great ideas! :) I have been thinking about writing about some similar suggestions, the marking of favourites is on the top of my list. I have used the web pages on the mobile, not the app. In my opinion, the session timeout seems too short. I'd love to have an option for setting the timeout to my own liking. I realize that it's probably not a simple technical solution, but I trust the tech wizards at Unibet. :)  

I do have some problems navigating the poker client, perhaps I'm just not used to it. (e.g. at first I couldn't find my way back to the table when looking at my own profile or lobby). Since this post is about the sportsbook, I'll return with another post if you are interested to hear the gripes of a random player :) 

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I'm definitively interested in hearing your thoughts, bring it!

New ideas:

The Unibet TV is good, better than Bet365 (although at times the Bet365 stream is a lot more reliable). What would be great is if one could show the stream in full screen. I understand that might come at s-ome expense for Unibet, therefore my idea is that full screen mode would only be available if one places a bet of €X (5?).

I have numerous ideas for improving BetUP, a format I personally don't like - but that's better suited for a separate subject. I'll cliffhang/tease and say that I believe a more heavily weighted format towards pre-game questions would be more appreciated. I think many players eort of enjoy BetUP but the fact that you need to pay constant attention means the fun gets sucked out. Instead having chosen 10 corners, 16 throw-ins, 3 yellow cards, 1 penalty, 2 goals (one header, one own goal), 7 minutes added on etc etc would still get the element of cheering for a certain event to occur but mean that you can leave to: go to the bathroom, pop popcorn, place a live bet on Unibet, take care of baby daughter...

[Another great thing: Cashout times! I cashed out at 22:00/10 PM and had the money in my account the next morning; A+.]

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One thing that bugs me is the mobile web pages: it often shows that I have zero euros on my account. That has happened so often that I don't even get alarmed by it. In the beginning I thought that someone had hacked into my account and played or withdrawn all my few hard earned euros. Usually logging out and logging in again helps.

Just my 2 cents. Or 0.00 in occasionally.

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  • 3 weeks later...

I would like to have a freebet after a lot of losing bet or a double trouble poker ticket or a  free bingo/casino freespins of my choice. It would be great a mixed system of trading/betting fe: the stoploss option (I know the cash out is working similar) but I think about the opportunity to adjust the automatic selling function if the bet losses/doubles the x% of their value.

I also would like to use the old sportbetting client too. I know that the old cliend will go out of order sooner or later but it would be nice if you could use freebets in the old client too.

I also would like the cash out function of the treble etc bets too.

I would like to find my promotion ranking under my account or at least writing with bold letters because is not so easy to find.

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  • 1 month later...

Hy...the cash in should be improved..i.e If I bet 50 euro on under 1.5 goals. It's the 90'min, the score is 0-0. The bet can hardly be sold, because the amount that is giving it's too litle to take in consideration...so I ask myself: "whats the point?".

Also there is no cash in when there is more then one bet. Since the cash in was introduced I didn't see any improving in any way. So please be advise of my request. 

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A highly improved cash-in system is being worked upon by our sportsbook, but at this moment we can't guarantee a specific timeline for when it'll be finished, as it's quite a big overhaul - but we're very much looking forward to introducing it!

Former Community Manager
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