Help & Support guidelines- in action

[psrquack]

Hey community,

Let me show you how I can't solve my problem. I want to say a special thanks to my LC agent Mr. T. (yes, that was sarcastic and I know it seems that I have a special live chat fixation, but trust me, I only have special problems. Or don't trust me and skip my post).

1,Use the search function – There’s a good chance that someone else has had the same problem resolved before and that the solution to your problem is only a few clicks away. -Unfortunately not. I don't know any other member with the same problem and neither read a post here nor at 2+2 about that. Sorry, this is my bad.

2,Provide as much information as possible - That's cool. I will do it. So I logged into the live chat and wrote to Mr. T(not exatly the same cos we wrote it in my local language):

Good evening Sir! Please be patient till I'm writing my problem! Thank you! Appr. 2 months before I have sent you a print screen because I wasn't able to use the abaqoos ewallet and you promised me an investigation about that. The result of the investigation was that due to the currency of my account transfers are not possible via abaqoos. So I have had the opportunity do decide to keep me existing account with the working ewallets(neteller and skrill) or I open a new account and I will be able to use abaqoos too. I choosed the first option. Now I want to make a desposit but neither the neteller and skrill ewallets nor the abaqoos ewallet are  available. Can you tell me why?

2,a, Is it your first time experiencing the problem or have you tried something similar before? Any information you can provide will be helpful for the person trying to solve it.-No, don't do this. It is too much information. You are chatting with an agent who has 4-5 another open chatbox in the same time. He don't have time to read your wall of text carefully. Mr. T read only the half of my text because he wrote that "as the Country Manager informed us due to security reasons the neteller and skrill options are unavailable for your country since 2014 and we can't add it to your account."

3,Be as specific as possible -I was surprised and thought Dude,  are you serious? What the ... are you talking about? I used that Neteller in the last month of 2016. And what about Abaqoos? Any word why I can't use abaqoos too? But I only wrote to him the details(ID, numbers) of my last Neteller deposit. He answered that there were an another restriction so now I'm really can't use Neteller or Skrill anymore. I thought that's cool but for God's sake Unibet, please

If there is such restriction that you ban one of my deposit option and add another one send me an email reminder please! Again: please communicate with me! Thank you!

 

So we skiped Neteller and tried to find out why abaqoos doesn't working. And yes, that was my primary question if you can still remember about it. It only lasts 10 mins to reach the question. I asked it again is there any opportunity to use the abaqoos without opening a new account? Mr T. told me that abaqoos should work and pleased me a reminder why it didn't worked last time. I tried to use the guideline again:

3,a,What did the error message you received say? - These are just a few examples of the questions you should consider when writing your request for help, the more specific you can describe your problem, the better help you’ll get. -So I gave him a reference number of his last email about that theme. He started to read it again. I started to wait. After a couple of mins he told me that I won't get back the Neteller. He can offer me to open a new account. Or I should try to make a deposit because abaqoos should work fine.  I remembered about the guideline again:

4,Provide a screenshot – If possible, please take a screenshot of the problem and include it in your post – a visual of the problem is always helpful. -I told him when I'm trying to use Abaqoos the same problem occurs as he can see on the printscreen which one I've sent him before. He told me that the can only offer me to open a new account. So I've tried to use the guideline but unfortunately it was only 45 mins of wasted time. I hope others can use it with better efficiency. Cheers.:robothappy:

[Magicadil]

Neteller & Skrill did disallow the funding of gambling to various countries, so yours might be one of them. As far as abaqoo goes, you say that because of the currency of your account, transfers are not possible. Maybe Unibet can change the currency to match your Abaqoo account.

Lastly, do you have 'PaySafeCard' deposit option? It would be the easiest, as you can just purchase a card from 100s of different store outlets.

[psrquack]

Unfortunately I don't have paysafecard option. If it's possible I don't want to use my bank account because in my county Unibet doesn't have gambling licence. They only have common european licence what my government doesn't accept. 

The main problem is that I had an account with the unworking abaqoos option. I mailed to the support and they told me that due to the currency they can't offer me abaqoos but they gave me Neteller and Skrill. And this month they dismissed the Neteller/Skrill option and gave back the unworking Skrill. So it seems they ignore to communitcate the changes and my special status. That makes me sad.

[Magicadil]

The other option they gave you was to open a new account. You could try this (Let them know you're doing this before attempting, because you can't have two accounts). They then close your current account (Ask them to keep the community login), and let you open new account. Problem with this method is, you might be asked to send in verification documents again.

Hopefully we don't have to go this route, and support can fix this for you. @JeppeL

[JeppeL]

 I will get back to you via PM as the some of the details will only pertain to your account. I've already have about half the information that I need, but the people I need to get in touch with for the rest is gone for the day. We'll try our best to find a solution you'll be happy, with even though there are quite a few restrictions as you yourself has described :) 

[JeppeL]

 I've sent you a PM :)